Troubleshooting & FAQ

Most setup issues can be resolved by checking the profile, its login readiness, and the exact message shown on the page.

I cannot sign in

Use the Discord account that belongs to the TXPL server. If you recently changed roles or membership, sign in again. If the sign-in page offers Sign out, use it to switch away from the wrong account.

For Access denied, ask staff to check your membership and roles. For a configuration error or suspended account message, contact staff with the exact message.

My profile will not save

Review the highlighted form section. Check the required retailer fields, 10-digit phone number, address, and card details. Amazon requires its original authenticator secret key, not a six-digit verification code.

Check your active-profile cap on Profiles. If a limit prevents activation, review which profiles you need active or ask staff about your membership allowance.

My mailbox is not covering a profile

Check that the saved profile email matches the connected mailbox. For a catch-all, explicitly select the profile under the mailbox's domain and choose Save linked profiles. A matching domain by itself is not enough.

If the mailbox health shows an error, follow the displayed message and reconnect as needed. See Mailboxes & IMAP.

I cannot enter a drop

Check that the drop is open, the deadline has not passed, and you have a profile for its retailer. Review the drop and product limits, then choose Save entry and read the result.

Does disabling a profile stop a runner?

It does not recall a profile already sent to a runner. Likewise, removing a Sent entry does not take back the runner's copy. Contact staff promptly about already-sent profiles.

My checkout or invoice looks wrong

Compare it with your retailer order confirmation. Check the selected filters and time range, then contact staff with the order reference. For a billed line, open the invoice and use its claim form.

A confirmed cancellation correction can reduce an unpaid balance or add TXPL wallet credit. Read Invoices & wallet credit before expecting a card refund.

Contact TXPL staff

Reach out in the TXPL Discord server. Include:

• The page you were using and what you were trying to do.
• The exact error message, if one appeared.
• The relevant profile reference, drop title, order reference, or invoice number.
• A screenshot with private information covered, if it helps explain the issue.

Do not send passwords, full card numbers, CVVs, mailbox app passwords, or authenticator keys. Enter credentials only in the account site's designated forms.